Studio Policies

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Updated Policies    

Effective January 1, 2023

WAITLIST

The waitlist does work! Please think of the waitlist as signing up for the class, as we assume you would like to attend and are available for every class you waitlist. The waitlist will add you up to 1 hour before the start of class. If you can no longer attend a waitlisted class, please remove yourself from the waitlist to avoid cancelation fees. You are responsible for canceling your waitlisted class outside of the 10-hour late cancellation window if you can no longer attend. This will help you avoid any late cancellation or no-show charges in the event of getting added to the class, as our cancellation policy applies to waitlisted classes. 

SCHEDULED CLASS CANCELLATION POLICY 

To receive a full refund for a canceled class reservation, you must cancel your reservation 10 hours before the start of your class. Please be aware that late cancelation and no-show fees are now automated. 

Early Cancel: You can cancel your reservation by logging into your account and canceling your scheduled class through Walla, the Core Precision App or website at least 10 hours before the start of your scheduled class time. Your prepaid session will then remain in your account for the next time you would like to schedule a class. 

Late Cancel: Classes not canceled 10 hours before your scheduled class will automatically result in a charge of $15. Note: clients enrolled in an auto pay membership will be afforded one "forgiveness late cancel" every 30-days but must contact the studio to request to apply the "forgiveness" during the same day as the late cancelation, no other exceptions will be applied. 

NO SHOW

If you do not cancel and do not show up for class, you will be charged a no-show fee of $25 regardless of the type of membership or class pack you have. Please note that the loss of a pre-paid class or fees charged are now automated. A valid credit card must be kept on file for all clients. 

LATE ARRIVAL 

Please arrive on time for class. If you happen to be running late, please call or text our front desk 657-258-5006, so we can hold your spot. If you are more than 5 minutes late to class and do not contact the studio, your space may be given to a standby client at the start of class. If you are more than 10 minutes late, you will be denied participation in the scheduled class and will be considered a late cancelation and a $15 fee will be applied.

MEMBERSHIP HOLD POLICY

All memberships and class packages are allowed one time (up to) 30-day freeze per calendar year at no charge. Any additional freezes will need to be at least 14 days in length and will incur a $25 fee per suspension. Send an email request to lisa@coreprecisionyl.com or text/ call 657-258-5006 when requesting to freeze an account.

FOOTWEAR

All clients are required to wear grip socks during classes. Grip socks are available for purchase at the studio.

CELL PHONES 

We ask that you please refrain from using your cellphone during class and we also ask that you do not film while participating in a class session.

CHILDREN

Children under the age of 14 are not permitted to stay in the studio while class is in session. We kindly ask that clients with children make appropriate childcare arrangements so that they and all clients can enjoy their class.